Project Details:

• Assigned Project Management for day to day customer interaction 
• Software interface development for customer interaction
• Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
• Call center tracking of technician ETA
• Call center technician check-in on site with site questions
• Call center updates of technician progress on site
• Site completion form signed and finished 
• Call center onsite technician check-out with completion questions
• Deliverable processing and submission to client
• Customer customized project reporting
• Customer customized billing reporting 
• Quick turnaround invoicing
• Service level agreements with key performance indicators
• Servicing infrastructure and equipment for break/fix dispatches
• Extensive location and technology surveys 
• Customer equipment management