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Big Box Department Store

This client was performing a wireless overhaul in all their locations.

SDS performed AP, IDF and MDF surveys at every location to lead into the Wireless overhaul of locations nationwide. SDS dispatched teams to install customer specific materials to help regulate coverage.

Project Details:

Assigned Project Management for day to day customer interaction
Material consulting, acquisition, kitting and management
Floor plan mark up
Pre-calls to site or construction contact
Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
Call center tracking of technician ETA
Call center technician check-in on site with site questions
Call center updates of technician progress on site
Status and deliverable picture vetting prior to release from the site
Site completion form signed and finished
Call center onsite technician check-out with completion questions
Deliverable processing and submission to client
As built with post-installation information
Customer customized project reporting
Customer customized billing reporting
Technology consulting
Wireless architecture and design infrastructure planning services
Network architecture design and deployment
Operational and information technology security consulting
Multiple phases and visit scope
Extensive location and technology surveys

Supporting Large Enterprises Worldwide

Big Box Department Clothing Store

SDS worked to re-cable and perform network cutovers with new network gear for a large portion of this chain’s locations. We will dispatch trained teams after-hours for site visits to pull cable to update network for high speeds before network cutover.

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Designer Tea and Hot Beverage Retailer

SDS coordinated with local sites for a survey to install racks at all locations. Dispatched Electricians for new rack location and IT techs for after-hours install of rack and un-installation and reinstallation of all network gear as well as cabling the front counters for new hardware.

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Fashion Boutique Retailer

SDS has operated a break/service contract for several years, performing ahead of customer expectation with SLA, accurate troubleshooting, and ticket completion covering all of North America, including the Caribbean.

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